Customs clearance charges and fees may be payable on items/goods entering the destination country including the EU from the UK. These depend on the contents’ value. Items sent to the EU from England, Scotland and Wales are subject VAT and duties in the EU. The value of goods thresholds are detailed below Items valued at under €22 will remain part of the Low Value Consignment Relief (LVCR) Scheme for items sent to the EU and are not subject to VAT or duties until 1 July 2021 (subject to further extension date to be set by the EU). Commercial items/goods sent to the EU over €22 and below €150 MAY be taxed at the border and may incur a customs clearance/handling fee in the receiving country. Commercial items/goods sent to the EU over €150 may attract VAT, customs duties and a clearance/handling fee The customs authorities in the destination country and the customs thresholds in place determine if charges are due on imported goods. The levels and thresholds of charges vary from country to country. Royal Mail cannot advise on what these may be. Please contact the embassy or customs authority of the destination country for help, either directly or via their websites. Please be aware: Gifts and goods sent to Jersey may be liable for Goods and Services Tax (GST), currently 5%. The Label Lady is not liable for these costs. Please take them into account before purchasing. To help if you want to check with your own embassy. The Label Lady does not offer refunds for rejected parcels due to customs fees.

Please do not put your labelled items through the dish washer or washing machine. If you are planning to clean an item you have labelled we would suggest you hand-wash only. Get in touch if you're unsure.

FAQs Archive - The Label Lady

Q: What will my labels stick on to?

Our labels are made to stick onto smooth flat and hard surfaces. We do not recommend using our labels on fabric, textured or surfaces/items that may be heated.

Q: What's covered in the one word rule?

1 word = 1 item e.g. Shampoo = 1 item ) Dog Food = 2 items or 2 words. As stated in the terms and conditions and FAQs, the price per word currently is £2. If you order two individual words but place them together without a space in between you will be sent an email after payment for the extra money for the additional word. If the additional payment is not made the words typed in this way will be refunded. For example Bits and Bobs is correct – Bitsandbobs will not be accepted

Q: How are labels priced?

Most labels have a set price which you will find up to date on the website. If you decide to create your own label, they are priced at £2.00 per word or £2.50 per word with a glitter colour.